Contact Cocoa Casino
Cocoa Casino operates under a licence issued by the jurisdiction of Curaçao (ANT), with SSL encryption applied to all banking transactions and a security verification process for identity checks.
How to get in touch
To contact us by email, write to support@cocoacasino-aud.com. Use a clear subject line and briefly explain what you need help with. Including your account email or username can help us locate the correct account more quickly. Do not include your password or other sensitive security information in your message.
You can contact support about typical matters including:
- Account access, profile details and verification questions
- Deposit and withdrawal enquiries
- Questions about bonus terms and eligibility
- Technical problems, website errors or difficulties using an account
- Responsible gambling requests, including requests for account support or restrictions
Information to include
For faster assistance, include your account email or username, a short description of the issue, and any relevant dates or transaction details. If the problem is technical or relates to a message shown on screen, attach screenshots if relevant. Please check that screenshots do not show passwords, full payment details or other information that should remain private.
Our team will review your message and provide guidance based on the information available. Some requests may require additional checks before we can discuss account details or take action. If you have not received a reply after a reasonable period, review your email's junk or spam folder and make sure your message was sent to the correct address.