Privacy Policy

To provide an online casino service, Cocoa Casino may collect information that identifies you or relates to your account and activity. The information collected depends on how you use the website, which services you access and the choices you make. Some information is provided by you, while other information may be collected automatically when you use the website.

Account and contact details

This may include your name, date of birth, contact details, account login information, residential information and other details needed to create and manage an account. We may also keep records of communications with you, including questions, requests, complaints and support interactions.

Identity and verification information

We may request documents or information needed to confirm your identity, age, eligibility and account details. This can include identity documents, address information and information relating to checks designed to prevent fraud, misuse, identity theft or other unauthorised activity. Verification information is handled for the purposes for which it is collected and may be reviewed using appropriate service providers.

Payment and transaction records

We may collect records about deposits, withdrawals, payments, account balances, gaming activity and other transactions connected with the services. Payment information may be processed by payment providers. Where appropriate, we may receive confirmation or limited payment details from those providers without receiving or storing complete payment credentials.

Device, usage and cookie data

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, pages visited, approximate location, access times and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website performance and help protect the services.

Personal information may be used only for legitimate business, service, security and legal purposes connected with operating Cocoa Casino. The main purposes may include:

• Creating, verifying, maintaining and administering your account.
• Providing casino services, processing transactions and displaying account information.
• Completing identity, age, eligibility, anti-fraud, security and risk checks.
• Responding to questions, providing customer support and managing complaints or requests.
• Understanding website use, improving features, testing functionality and maintaining reliable systems.
• Detecting, preventing and investigating fraud, money laundering, account misuse, security incidents and other unlawful or unauthorised activity.
• Meeting legal, regulatory, tax, accounting, record-keeping and other compliance obligations that apply to the services.
• Sending service messages about your account, transactions, security, changes to the services or this Privacy Policy.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.

We may combine information collected from different interactions with the website where this is reasonably necessary for account administration, security, support, compliance or service improvement. We aim to use information that is relevant to the purpose for which it was collected and to take reasonable steps to keep it accurate.

Sharing information

Personal information may be shared with trusted providers that help operate the website and services. Depending on the circumstances, these providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics, auditing or professional services. Providers should receive information appropriate to the service they perform and may be required to protect it.

Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected unlawful activity, to enforce applicable terms, or where disclosure is required or permitted by law. If information is handled by a provider located outside Australia, it may be subject to the laws of that location. We take reasonable steps to use suitable safeguards when information is shared.

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, interference, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, security testing and procedures for handling incidents. No internet transmission or electronic storage method can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords or security codes.

Personal information may be stored in electronic systems used by Cocoa Casino and its service providers. It may be accessed by people or providers who need it to perform authorised duties. Access may be restricted according to role and business need.

Information is kept only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or remove identifying details, subject to technical, legal and operational limitations.

Cookies

Cookies are small files or similar technologies placed on a device when a website is used. They can help remember login or preference information, keep essential functions working, support security and provide information about website performance. Some cookies may be provided by service partners used for analytics, communications or other website functions. Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the availability or operation of parts of the website.

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. You may ask for access to information, request correction of information that is inaccurate or incomplete, ask for deletion of information where it is no longer required, and withdraw consent to marketing communications. You may also ask questions about how information is used or raise a concern about privacy handling.

How to make a request

For privacy and data requests, contact support@cocoacasino-aud.com. Please describe your request clearly and provide enough information for your account to be located. We may need to verify your identity before providing information, making changes or completing a request. This helps protect accounts from unauthorised access.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason to retain it.
• Marketing consent: withdraw permission for marketing communications at any time by using an available unsubscribe option or contacting support@cocoacasino-aud.com.

Withdrawing marketing consent will not necessarily stop service or account messages that are needed for transactions, security, account administration or other essential purposes. Deleting information may not be possible where records must be retained for legal, security, dispute-resolution or other legitimate reasons. If a request cannot be completed in full, we will explain the relevant limitation where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated when the services, technology, business practices or applicable requirements change. The updated version will be made available on the website. Players should review this page from time to time, particularly before continuing to use the services after a material change.